![]() ![]() The fix is to remove the black cover, remove the chip, insert a piece of paper that raises the metal connectors of the chip closer to your laptop's USB connector. Once you’re sure the Logitech dongle is not working, here is a DIY repair you could try if you can’t get a repair / replacement part: You should see that device be listed and know your Mac and USB are fine. You can confirm this by removing logitech, then plugging in another usb mouse or something and refreshing the System Information. The drivers are probably fine but idle since they don’t see the USB hardware for Logitech. Uninstall Logitech Unifying Software, and then reinstall Logitech Unifying Software.The system information is showing that the hardware is not being detected. If this resolves the issue, and your computer now detects the Logitech Unifying receiver, you can reassemble the Logitech Unifying receiver. Once cleaned, to test the device, wedge some paper between the Logitech Unifying receiver and USB interface, to ensure there is a very firm connection. There will be four chrome contacts on the chip. This can easily be done with a screwdriver and pliers. If Devices and Printers and Device Manager cannot detect your Logitech Unifying receiver, disassemble the Logitech Unifying receiver. Then, resinstall Logitech Unifying Software.ĭisassemble the Logitech Unifying receiver This should also remove the hidden Logitech HID-compliant Unifying devices. In this scenario, you will first want to uninstall Logitech Unifying Software (see below). In this example, after selecting Show Hidden Devices, there are a few listings for Logitech HID-compliant Unifying device. If there is no listing for Logitech HID-compliant Unifying device, at the top of Device Manager, select View > Show Hidden Devices. ![]() In this example, there is no listing for Logitech HID-compliant Unifying device. Under Human Interface Devices, if there is no listing for Logitech HID-compliant Unifying device, Logitech Unifying Software will not be able to detect the Logitech Unifying receiver. ![]() In Device Manager, expand Human Interface Devices.Select the Windows Start icon, type devmgmt.msc in search, and select devmgmt.msc.If the Logitech Unifying receiver is not displayed at Devices and Printer, this means the computer cannot detect the Logitech Unifying receiver.Įnsure Device Manager can detect the Logitech Unifying receiver Select the Windows Start icon > Control Panel.Ensure the Logitech Unifying receiver is securely connected to a USB interface on your computer.Įnsure the Logitech Unifying receiver is displayed in Devices and Printers The Logitech Unifying receiver will need to be connected to a USB interface on your computer in order for the Logitech Unifying Software to detect the Unifying Receiver. Physically connect the Logitech Unifying receiver This will ensure the USB interface on your computer is operational. If the Logitech Unifying receiver works on a different computer, connect any other USB device to the USB interface on your computer, and ensure the other USB device is functioning properly. Restart your PC, and then check to see if Logitech Unifying Software is able to detect your Logitech Unifying receiver.Įnsure the USB interface on your computer works If the Logitech Unifying receiver does not work on a different computer, the Logitech Unifying receiver is probably defective. To determine if the Logitech Unifying receiver is still functional, connect the Logitech Unifying receiver to a different computer. If using a desktop tower, connect a wired keyboard and mouse to the tower. If using a laptop, simply use the built in keyboard and mouse. This error appears in Logitech Unifying Software when attempting to connect a Logitech wireless device to your computer. To resolve this issue, you will need to have some way of interacting with your computer. ![]()
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